Citizens should not wait weeks for an answer that exists.
Service and triage with AI over the databases the agency already has, with sovereignty: data on national territory, transparency and every answer with its source cited.
Get started for free
Answers in minutes, with sources
The citizen asks and gets the answer from official databases, cited.
Real sovereignty
Data on national territory, including on-premise at the agency.
Triage without the queue
Requests classified and routed on arrival, not the following week.
What you can build
From the service desk to the cabinet, on your own data
Chatbot on official sources
Answers citizens and staff citing the regulation, article, and link. Nothing invented.
Agents inside your systems
They query cases, cross-reference data, and run routines in existing systems, respecting permissions.
A living knowledge base
The AI curates the archive on its own: organizing, summarizing, and flagging what's outdated or conflicting.
Local deployment
Models installed on your servers, with our team handling everything from sizing to scale.
Drafts and opinions
Memos, rulings, and opinions drafted from the case file, ready for review.
Role-based access
Each person sees only what their role allows, with a trail of who asked what.
Citizen services
A chatbot that knows your regulations and cites the source
Connected to the knowledge bases you already have, such as legislation, ordinances, FAQs, and manuals, it answers citizens and staff with the official information and the source link. And the base doesn't rot: new documents flow in on their own and outdated ones get flagged.
- Answers with cited sources, no hallucination
- Portal, phone, and WhatsApp on the same base
- Archive curated automatically, always current
Agents
Agents that work inside the systems you already run
Integrated by API with case systems, databases, and everyday spreadsheets: they look up the case, cross-reference data between departments, and prepare the draft. Every step is audit-logged and stays within each role's permissions.
- Integration with legacy systems, no migration
- Secure cross-referencing between departments
- Every action auditable, end to end
Fronts
From the front desk to the cabinet
Citizen services
An official chatbot that resolves without lines, with sources.
Internal agents
Routines and processes executed inside your systems.
Transparency
Open data explained in plain language.
Before and after
What changes in the agency
| Without HiNow | With HiNow | |
|---|---|---|
| Regulation question | Hunting through PDFs and network folders | Instant answer, with article and link |
| Case status | Citizens call to ask | Instant answers on any channel |
| Legal opinion | Days to draft a document | Draft ready for review in minutes |
| Knowledge base | An outdated wiki nobody trusts | Archive curated on its own, always current |
| Compliance | Risk assessed after the incident | Compliance, permissions, and audit by design |
“The chatbot cited the right ordinance from day one, because it was trained on our base, not on the internet. Citizen response time went from days to minutes.”
Ready to put AI to work?
Start now in HiNow Chat, integrate with your systems through the API. For enterprise and government operations, our specialist team installs the models on your infrastructure, from sizing to scale.
