Support that replies right away, in your tone
It triages the inbox, answers what it can, escalates what needs you and keeps the customer from waiting.
Get started for free
Replies right away
No customer left waiting for hours.
In your tone
On-brand answers, not canned ones.
Knows when to escalate
It hands you only what needs you.
What it does for support
From triage to a clean inbox
Inbox triage
Sorts, labels and prioritizes.
Replies in your tone
Resolves what it can, on brand.
Email and WhatsApp
Across your channels.
Knowledge base
Answers from your own content.
Escalation
Routes the hard ones to you.
Summaries and reports
What came in and how it went.
Inbox
The inbox triaged and answered
It reads every message, answers what it can in your tone and flags the rest, so the queue never piles up.
- Sorted and prioritized
- Answered on brand
- The rest flagged for you
Always on
Support that does not sleep
Routines keep answering and triaging around the clock, so customers get a reply even outside hours.
- Around-the-clock replies
- Triage that never stops
- Escalation when it matters
Before and after
What changes in the routine
| Without HiCody | With HiCody | |
|---|---|---|
| First reply | Hours, sometimes a day | Right away |
| Triage | Done by hand | Sorted automatically |
| Tone | Canned templates | On brand, in your voice |
| After hours | Nothing until morning | Still answering |
| Reporting | No clear picture | Summaries, ready |
“Customers get an answer in seconds now. My team only touches the cases that really need a human.”
Try HiCody today
An AI agent that works with you to build, ship and handle the day to day, powered by HiNow's models.
